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Shipping policy

Shipping Elderberry Cuttings

  • Elderberry Cuttings are shipped February through April in the order we receive orders
  • Special note for Pre-Order: Pre-Orders for Cuttings is November through January. All orders containing Pre-Order Cuttings will be shipped starting in February, in the order we receive orders. If your order contains pre-order cuttings AND other items they will be shipped all together when the cuttings are available. If you have a mixed order and want other items now, consider placing two separate orders.

Shipping Frozen Elderberries

Cost (except frozen elderberry)

  • BC & AB,
    • Free shipping on orders over $65 is applied at checkout
    • Orders under $65 show custom calculated fee based on your shipping address. Usually $12-$25
  • Rest of Canada
    • Free shipping on orders over $150 is applied at checkout. (frozen excluded)
    • Orders under $150 show custom calculated fee based on your shipping address. Usually $17-$30
  • USA
    • all USA Cuttings orders require a phytosanitary certificate:
    • <100 cuttings: $54USD phytosanitary fee is part of your shipping cost, calculated at checkout 
    • >100 cuttings: no cost for phytosanitary and shipping

Time

  • Once you pay for your order, you'll get an email confirming the order.
  • We'll pack it within 5 business days. It's just Jed and Louise so we appreciate your patience with packing times while we also farm elderberries.
  • Shipping delivery time varies by location: 2-14 business days. 
  • Once order is packed, you'll receive an email, please track your package.
  • We have carriers pick up packages from our farm 1-2 times per week so for live tracking, it may take a few hours or days for tracking to update.
  • If you pre-order cuttings, shipping starts Feb 1st, in the order we received orders. As with all orders, once shipped you'll get email with tracking.

Shipping Carriers

  • We ship with UPS, Purolator, Canpar and Fedex & Canada Post
  • PO Box and remote rural locations can only be shipped Canada Post
  • At checkout you can select and pay for the carrier of your choice
  • If you meet the order minimums for Free Shipping and have a carrier request, let us know in the notes section when adding your items to your cart. We'll do our best to accommodate.
  • Sometimes there are delays beyond our control (strike or busy holiday season) so please select the best carrier for your location

Address Correction

  • If you've entered an incorrect shipping address, let us know asap so we can update before shipping.
  • If order has already been shipped and you would like it re-routed to the correct addess, the fee we are charged by the carrier will be passed on to you.

Elderberry bushes

  • We don't offer elderberry bushes anymore but we can recommend Meadow Brae in Salmon Arm, BC
  • If you need delivery, good news, we can ship you Elderberry Cuttings to easily start your own bushes.

1) Free Shipping on orders over $65 (BC & AB) and $150 (rest of canada) *except frozen* 2) Orders containing Pre-Order Elderberry Cuttings will ship starting February 1st, in the order we receive orders.