Shipping policy
Shipping Elderberry Cuttings
- Elderberry Cuttings are shipped February through April in the order we receive orders
- Special note for Pre-Order: Pre-Orders for Cuttings is November through January. All orders containing Pre-Order Cuttings will be shipped starting in February, in the order we receive orders. If your order contains pre-order cuttings AND other items they will be shipped all together when the cuttings are available. If you have a mixed order and want other items now, consider placing two separate orders.
Shipping Frozen Elderberries
- See Frozen Elderberry page for more details.
Cost (except frozen elderberry)
- BC & AB,
- Free shipping on orders over $65 is applied at checkout
- Orders under $65 show custom calculated fee based on your shipping address. Usually $12-$25
- Rest of Canada
- Free shipping on orders over $150 is applied at checkout. (frozen excluded)
- Orders under $150 show custom calculated fee based on your shipping address. Usually $17-$30
- USA
- all USA Cuttings orders require a phytosanitary certificate:
- <100 cuttings: $54USD phytosanitary fee is part of your shipping cost, calculated at checkout
- >100 cuttings: no cost for phytosanitary and shipping
Time
- Once you pay for your order, you'll get an email confirming the order.
- We'll pack it within 5 business days. It's just Jed and Louise so we appreciate your patience with packing times while we also farm elderberries.
- Shipping delivery time varies by location: 2-14 business days.
- Once order is packed, you'll receive an email, please track your package.
- We have carriers pick up packages from our farm 1-2 times per week so for live tracking, it may take a few hours or days for tracking to update.
- If you pre-order cuttings, shipping starts Feb 1st, in the order we received orders. As with all orders, once shipped you'll get email with tracking.
Shipping Carriers
- We ship with UPS, Purolator, Canpar and Fedex & Canada Post
- PO Box and remote rural locations can only be shipped Canada Post
- At checkout you can select and pay for the carrier of your choice
- If you meet the order minimums for Free Shipping and have a carrier request, let us know in the notes section when adding your items to your cart. We'll do our best to accommodate.
- Sometimes there are delays beyond our control (strike or busy holiday season) so please select the best carrier for your location
Address Correction
- If you've entered an incorrect shipping address, let us know asap so we can update before shipping.
- If order has already been shipped and you would like it re-routed to the correct addess, the fee we are charged by the carrier will be passed on to you.
Elderberry bushes
- We don't offer elderberry bushes anymore but we can recommend Meadow Brae in Salmon Arm, BC
- If you need delivery, good news, we can ship you Elderberry Cuttings to easily start your own bushes.